“Haha, no, that doesn’t have much to do with IT.” After a trip through Asia, he returned to his old part-time job at a bakery. Finding a job in the sports industry proved difficult. Then he heard that Florisoft was looking for people.

My career at Florisoft
René started in support. “The beginning is challenging. There’s no Florisoft course, you just have to work with it. After the onboarding period, I started taking phone calls, with an experienced colleague next to me. That’s when you learn to ask the right questions and follow up.”
“Sometimes you think: I can’t solve this. But in the end, you figure it out, especially with the support of colleagues. We really work together, and everyone is willing to help each other.”
“We have a great team with nice colleagues. A relatively young group, and the atmosphere is casual and informal. What I really like is the willingness to help each other. Almost everyone here is from the area, so the mentality is often quite similar. It creates a sense of connection.”
From Software Support Specialist to Consultant
“I’m now partly an implementation consultant. Support is a great learning experience, and it helps me now. You encounter all kinds of situations with a lot of customers, who work in different ways.”
“The work is very diverse and challenging. Every question or problem is different, so it never gets boring. In implementation, I enjoy the fact that you’re on a journey together. At the beginning, the program is completely new for the customer. Then everything gets set up, and they learn to use the software. Later, you often hear that they think the system is brilliant. It’s very fulfilling to be able to speed up or improve their processes. Sometimes, it saves a company an hour or two a day.” He enjoys visiting clients and observing how things are going. Sometimes even abroad. “Different companies, different cultures.”
What does your workday look like?
“This depends on my role at the time. In support, there’s a schedule with three call days and two days to follow up on remaining tasks. Essentially, you solve your own calls and emails, unless you can’t figure it out, of course, the bigger problems.” In this department, you never know how busy the next day will be, René explains.
That’s different with consultancy and implementation work. Here, he usually has a number of different projects running and companies he works with. “In a week, I have fixed appointments. In between, I often work on something or solve issues.”
When it’s break time, René usually goes for a walk. “It’s nice to get some fresh air and move around.”
Due to his experience, he is also a supervisor for support two afternoons a week. He steps in when they can’t figure something out. “It’s really enjoyable to help colleagues and teach them new things. It’s appreciated, I can tell.”
After work, he often stays to exercise.

Challenges & Development
In this industry, it’s crucial to stay up to date with new developments. “We regularly have knowledge sessions about specific modules, like volume calculation, for example. Someone who knows a lot about it gives a sort of presentation. I actually did this myself recently, about our new Cash & Carry app. Afterward, we discuss it together. And in consultancy, we recently had a two-day communication training. It’s great that Florisoft organizes these kinds of things.”
He is proud of what he has achieved so far at Florisoft. In the beginning, he briefly thought about quitting. Things weren’t going well personally either. “Management and my supervisor suggested I think about it for a bit because they saw a lot of potential in me.”

Finally, don’t be afraid to ask questions!
“When you start here, it’s important to show interest. Ask a lot of questions and keep digging. Everyone is also willing to help you, so definitely take advantage of that!”