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Kai further developed: smarter, more accurate and better
Since the introduction of our AI assistant Kai, we have continued to develop and improve its capabilities. Based on practical experience, customer feedback and support queries, Kai has been further enhanced. As a result, Kai is better able to understand questions, analyse potential causes more accurately and provide support that is better aligned with day-to-day operations.
These improvements enable us to support our customers more quickly and effectively. For complex issues, the expertise of our Support department remains essential. This allows us to combine the speed of AI with the reliability of personal support.
A quick refresher
Kai supports users with their day-to-day questions about Florisoft software. He analyses your question and searches thousands of previously resolved support tickets and the available Florisoft documentation to identify possible causes and suitable solutions.
If Kai finds sufficient reliable information, you will immediately receive a well-founded conclusion or recommended solution. If a question is complex or requires a tailored approach, it will be forwarded to our Support department.
What has been improved?
Kai understands your question better
Kai now has a better understanding of follow-up responses and directly incorporates additional information, such as further explanations or attached screenshots, into its analysis. It also recognises multiple questions within a single email and treats them as separate topics.
Language recognition has also been improved, ensuring that responses better match the language of the question and that Dutch and English are no longer combined within a single response.
More accurate and relevant answers
The quality of Kai’s answers has also been improved. Kai takes previously provided information into account more effectively and will not recommend a solution again if it has already been tried. In addition, it searches more thoroughly for possible causes before concluding that something is not possible.
When Kai is less certain about something, it provides a clearer explanation of what is known and where uncertainty remains. It also explains more clearly how settings and processes work and distinguishes more accurately between different integrations and functionalities.
An expanding knowledge base
Kai’s knowledge base has been expanded further. In addition to thousands of previously resolved support tickets, it now also uses available user manuals and has more extensive knowledge of specific Florisoft solutions.
As a result, Kai can provide a suitable answer directly on an increasing number of topics.
Smart collaboration with Support
Although Kai can handle an increasing number of questions independently, personal support remains important. Kai is therefore better able to recognise when a situation requires human assessment or when a proposed solution does not work or is not feasible.
In these cases, the question is forwarded directly to our Support department. Kai can also provide Support with possible causes and potential solutions internally, enabling the team to assist you more quickly and effectively. You will, of course, receive confirmation that your question has been forwarded.
Clearer use of AI credits
The use of AI credits has also been clarified. Credits are only used when Kai independently provides a substantive answer. If a question is forwarded to our Support department, no AI credits are used.
Purchased credits also remain valid indefinitely and are only used once the monthly credit allowance has been fully used.
We continue to develop Kai
The development of Kai continues at full pace. Based on practical experience, new insights and customer feedback, we continue to improve its knowledge base, analytical capabilities and ability to recognise situations where additional support is required.
With every improvement, Kai becomes an increasingly valuable addition to our services, enabling us to support users more quickly and efficiently.
More information?
Do you have any questions about Kai or would you like to learn more about its capabilities? Please feel free to contact our office using the contact button below. We will be happy to assist you.
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