AI credit system

Why do we use a credit system?

What are AI credits?

AI credits are digital tokens that allow you to receive quick, direct answers from our AI assistant. When you submit a question, credits are deducted from your balance. The number of credits used per question depends on the complexity of the question and the analysis required. On average, one question costs about five credits.

Your monthly service credits

Every Florisoft user receives a fixed number of service credits each month.
These credits are valid for one month and are automatically added to your account each month. The number of credits you receive monthly is based on the value of your Florisoft license. This ensures that every customer receives an appropriate amount of credits and that the service remains fair and transparent.

Indicative monthly service credits

The value of your Florisoft license equals the total sum of all Florisoft .Net modules you have purchased. If you are using our SaaS solution, we have calculated your license value by multiplying your monthly fee by 29.

Purchased licenses

• Licenses up to €40,000 → 5–10 credits
• Licenses between €40,000 and €100,000 → 11–25 credits
• Licenses above €100,000 → 26 or more credits

Saas Solution

• Licenses up to €1,375 → 5–10 credits
• Licenses between €1,375 and €3,450 → 11–25 credits
• Licenses above €3,450 → 26 or more credits

Your credits have been used up

When your credits has been used up, your question will be added to our ticketing system and handled in the usual way as soon as capacity allows.

Purchase additional credits

Would you like to use the AI assistant more often than your monthly service credits allow? You can purchase additional credits. These credits remain valid indefinitely and will only be used once your monthly credits have been used up. To purchase additional credits, you can request a quote through our support department.

Credit information in your email

After each AI-generated response, you’ll see exactly how many credits were used and how many you have remaining at the bottom of your message.

• AI credits used this request
  Credits used for this question
• AI credits used this month
  Total credits used this month
• AI credits remaining this month
  Remaining monthly credits
• AI credits remaining (purchased)
  Remaining purchased extra credits
• AI credits remaining total
  Total credits currently available

When does Kai not give a (direct) answer?

Kai only responds to clear and content-related Florisoft questions. 
In the following cases, you will not receive an automatic response, and your question will be forwarded to our support department for manual handling:

• No concrete question has been asked (e.g. “Can you check this?”, “It’s not working”, etc.).
• The question is not related to Florisoft software.
• The question contains sensitive information such as customer-specific data or financial matters.
• You are submitting suggestions for improvement or ideas.
• The topic concerns tasks that only Florisoft can perform (such as licenses, server management, or system settings).
• You explicitly request to speak with a real person and/or support specialist.
• Your credit balance has been used up; the question will be handled in the usual way.

Important

Kai only provides an answer when it is at least 92% confident that the answer has previously resolved a similar problem, question, or situation. It is therefore important that your question is clear, specific, and unambiguous, so Kai can search in a targeted way. General questions will often result in general answers. Through this link, you can find more information on how to ask Kai a (well-formulated) question.

More information

Would you like to know more about how our AI assistant works or how credits are used? Please contact us at support@florisoft.nl, +31 (0)71 408 0610 or by the contact button below.